Returns

The Buyer is entitled to withdraw from the Contract without giving any reason within 14 (fourteen) days.

The withdrawal period begins on the day the Goods are received by the Buyer. Goods are considered received by the Buyer at the moment when the Buyer or a third party designated by them, with the exception of the carrier, takes possession of all parts of the ordered Goods.

Please follow the steps below for the return procedure and when preparing the package you wish to return:

a) If you are interested in a return courier:

  1. Place the product in its original condition into packaging (with tags, unworn, unwashed). If you do not have the original packaging, use other opaque packaging material. It is important that it is well-packed and properly sealed!
  2. You do not need to write the recipient's address on the package. The courier will place a barcode label on the package.
  3. Seal the package.
  4. You do not have to pay the courier! The fee for this service is €4 and will be deducted from the refund amount.
  5. Once the package is returned to us, we will send you an informational email. We will refund the purchase price of the products within 14 days of confirmation. If you paid by credit card, we will credit the amount used for payment back to that card. If you paid by cash on delivery, we will transfer the value of the products to the bank account you provided in the return form.
  6. Write your name and order number starting with # on the envelope.
  7. Fill out the return form, based on which we will send a courier to you.

If GLS has confirmed the pickup of your package and the courier does not arrive, please call the GLS customer service line at: 045 52 42 500.

b) If you are returning the package by mail:

  1. Place the product in its original condition into packaging (with tags, unworn, unwashed). If you do not have the original packaging, use other opaque packaging material. It is important that it is well-packed and properly sealed!
  2. Write the recipient's address on the package: MAGENTA SHOP s. r. o., Hlavná 11/23 – Pepe pasáž, 917 01 Trnava, as well as the sender's address (i.e., your address) and the order number starting with #.
  3. Print and fill out the withdrawal form and place it in the envelope.
  4. Seal the package and send it to us by mail.
  5. Once the package is returned to us, we will send you an informational email. We will refund the purchase price of the products within 14 days of confirmation. If you paid by credit card, we will credit the amount used for payment back to that card. If you paid by cash on delivery, we will transfer the value of the products to the bank account you provided in the return form.