General terms and conditions

General Terms and Conditions

MAGENTA SHOP, s.r.o.
Registered office: Hlavná 11/23, 917 01 Trnava, Slovak Republic
Company ID (IČO): 50 311 450, Tax ID (DIČ): 2120272957, VAT ID: SK2120272957
Company registered in the Commercial Register of the Trnava District Court, Section: Sro, File no.: 37706/T

Phone number: +421 911 367 656
E-mail: info@magentashop.sk
Bank details: UniCredit Bank Czech Republic and Slovakia, a.s.
SWIFT/BIC: UNCRSKBX
Account number for non-cash payments (IBAN): SK3511110000001287997008

General Terms and Conditions valid and effective as of 19 May 2022.

I. Preamble

These GTC regulate the rights and obligations of the Contracting Parties arising from the Contract concluded between the Seller as the seller of the Goods and the Buyer as the purchaser of the Goods via the Web Portal available at “www.magentashop.sk”, and simultaneously establish the principles of the legal relationship between the Buyer and the Seller, who is also the owner and operator of said Web Portal.
These GTC apply to all Contracts concluded via the Web Portal, except where the Seller and the Buyer conclude a separate contract in which they expressly agree on terms different from these GTC, in which case the terms agreed in the separate contract shall take precedence over these GTC.
Legal relationships between the Seller and the Buyer – Consumer, not explicitly regulated by these GTC, shall be governed by generally binding legal regulations of the Slovak Republic, in particular the relevant provisions of the Civil Code, the Consumer Protection Act, the Act on Consumer Protection in Distance Selling, and other applicable legal regulations of the Slovak Republic. Legal relationships between the Seller and the Buyer – Entrepreneur, not explicitly regulated by these GTC, shall be governed by generally binding legal regulations of the Slovak Republic, in particular the relevant provisions of the Commercial Code and other applicable legal regulations of the Slovak Republic. The Buyer – Entrepreneur also acknowledges that the rules of these GTC, as well as the Complaint Procedure, apply mutatis mutandis to the contractual relationships between them and the Seller, including, inter alia, reference to the relevant provisions applicable to Buyers – Entrepreneurs.
These GTC, including the Complaint Procedure, are available on the Seller's Web Portal. It is the duty of every Buyer to thoroughly familiarize themselves with these GTC and the Complaint Procedure, as well as other documents available to the Buyer via the Web Portal, before concluding a Contract with the Seller.

II. Definitions and Interpretation

The Contracting Parties acknowledge that the provisions of this article of the GTC have, in addition to a definitional character and purpose, a normative character or purpose, i.e., they establish rights and/or obligations for the Contracting Parties, and therefore the provisions of this article are as binding on the Contracting Parties as the other provisions of these GTC.
The headings of individual articles are included only for easier orientation and have no influence on the interpretation of these GTC.
Unless otherwise stated in these GTC, words used in these GTC in the singular also refer to the plural and vice versa. Words used in the masculine gender shall also include the feminine and neuter genders.
Terms and expressions defined and used in these GTC correspond to the meaning of the terms and expressions in all contractual legal relationships between the Contracting Parties, unless established by a generally binding legal regulation or expressly agreed otherwise by the Contracting Parties in writing. Expressions with a capital letter used in these GTC have the following meaning:

Civil Dispute Code means Act No. 160/2015 Coll. on the Civil Dispute Code as amended;
Price means the purchase price which the Buyer undertakes to pay to the Seller for the Goods and their delivery; for the avoidance of doubt, for the purposes of these GTC, Price is understood as the total price, consisting inter alia of the Seller's costs for the delivery of the Goods, or other reasonable costs related to the Order;
Gift Voucher means a digital voucher in a specified value (amount) issued by the Seller and offered for sale by the Seller on the Web Portal, entitling its holder (i.e., the Buyer or a Third Party) to pay the Price for the Goods;
Day means a calendar day;
Buyer means the entity that, through an Order, entered into a contractual relationship with the Seller in the interest of purchasing Goods offered by the Seller on the Seller's Web Portal. A Buyer may only be a natural person with legal capacity – a Consumer, or legal entities and organizations – Entrepreneurs;
GDPR Regulation means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) as amended;
Civil Code means Act No. 40/1964 Coll. the Civil Code as amended;
Commercial Code means Act No. 513/1991 Coll. the Commercial Code as amended;
Order means an individual written order for Goods by the Buyer addressed to the Seller, which consists of filling out and sending an order form on the Web Portal, and which contains information about the Buyer, the ordered Goods, and the Price of the Goods, as well as the method of delivery and payment for the Goods;
Entrepreneur means a person (i) registered in the relevant commercial register, (ii) doing business on the basis of a trade license, (iii) doing business on the basis of a permit other than a trade license according to special regulations, (iv) a person who places an Order as part of their business activity or in connection with it, or a person who provides their Company ID (IČO) in the Order;
User means any person who browses the Web Portal and obtains information from it;
Working Day means a day from Monday to Friday, provided it is not a public holiday or a day of rest in the territory of the Slovak Republic;
Seller means the business company MAGENTA SHOP, s.r.o., with registered office: Hlavná 11/23, 917 01 Trnava, Slovak Republic, Company ID: 50 311 450, which acts for the purposes of these GTC and the Contract as the seller of Goods via the Web Portal;
Operator means the personal data operator, who is the Seller;
Registration means the creation of a permanent user account for the Buyer on the Web Portal;
Complaint Procedure means a document issued by the Seller to ensure a fast and correct procedure in handling Claims, complaints, and suggestions, and for the purpose of properly informing Buyers about the conditions and manner of exercising a Claim for Goods, complaints, and suggestions;
Claim means a written submission by the Buyer, which contains the Buyer's request for verification of quality, notice of defects, or other deficiencies in relation to the Goods in accordance with the Complaint Procedure and relevant legal regulations;
Consumer means a natural person who, when concluding and performing the Contract, is not acting within the scope of their business activity, employment, or profession;
Goods means products of the fashion brand Magenta, or any products and items that are currently in the Seller's offer on the Web Portal and are presented via the Web Portal for the purpose of sale to the Buyer; for the purposes of these GTC, a Gift Voucher is also considered Goods;
Third Party means any natural or legal person, association, foundation, body, other entity, or person who has legal capacity in any jurisdiction, whether in full or limited scope, different from the Seller and/or the Buyer;
GTC means these general terms and conditions as amended;
Web Portal means the Seller's web portal operated at the website www.magentashop.sk;
Alternative Dispute Resolution Act means Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts as amended;
Personal Data Protection Act means Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments and Supplements to Certain Acts as amended;
Consumer Protection Act means Act No. 250/2007 Coll. on Consumer Protection and on Amendment to Act of the Slovak National Council No. 372/1990 Coll. on Offenses as amended;
Act on Consumer Protection in Distance Selling means Act No. 102/2014 Coll. on Consumer Protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller's premises and on amendments and supplements to certain acts as amended;
Contract means a purchase contract concluded between the Seller and the Buyer at a distance, concluded exclusively via one or more means of distance communication without the simultaneous physical presence of the Seller and the Buyer, outside the Seller's premises, the subject of which is the sale and purchase of Goods via the Web Portal, under the conditions set out in these GTC and/or the Contract;
Contracting Parties means the parties to the contractual legal relationship, namely the Seller and the Buyer, who have concluded a Contract.

III. Order and Conclusion of Contract

The subject of sale via the Seller's Web Portal is the Goods. A detailed specification of the Goods and a description of the main properties of the Goods is available on the Seller's Web Portal after opening or clicking on each individual Good. The Seller continuously updates the Goods available on the Web Portal.
Purchase of Goods via the Web Portal can be made through Registration or without the Buyer's Registration.
Purchase of Goods without the Buyer's Registration is carried out through a one-time Order by the Buyer as an unregistered customer.
Purchase of Goods by a Buyer who is registered on the Web Portal takes place via the Buyer's established user account. Upon Registration, the Buyer is required to provide all data correctly and truthfully. The Buyer is required to update the data provided in the user account whenever they change. During Registration, the Buyer chooses their own username (e-mail) and password, via which they will log into their user account on the Web Portal. The Buyer is required to keep the password secret and not make it accessible to any Third Party. In the event that the Buyer suspects possible misuse of their password or login credentials to the user account, they are required to change the password immediately and inform the Seller of this fact.
In the case of Buyer Registration on the Web Portal and purchase of Goods through the Buyer's user account, the Buyer has the option to receive benefits and use additional services resulting from such Registration and arising from the Seller's current offer (e.g., view previous Orders, check the status of the Order, the right to use the Loyalty Discount System according to Article VII of these GTC).
Purchase of Goods takes place via an Order, by entering the required data within the ordering process in the "Cart" of the Web Portal. The Buyer is authorized to select individual products (Goods) in the required number of pieces via the "Add to cart" button. In the "Cart", the Buyer is authorized to change or remove the required number of pieces of the selected products (Goods). The Buyer acknowledges that the availability of the Goods is in every individual case tied to the current stock of the Seller.
The Buyer is required to choose the method of delivery of the Goods and the method of payment for the Goods within the Order and to truthfully and completely fill in the required delivery and billing data in the electronic order form – the Order. The Order can be sent only after filling in all mandatory fields – delivery address, or billing data, selection of payment method, and method of delivery of the Goods.
Sending the Order is conditional upon the Buyer's confirmation of having read the GTC and the processing of the Buyer's personal data by the Seller.
By confirming and sending the Order (in the form of a filled-out and sent order form), i.e., by pressing the "Order with payment obligation" button on the Web Portal, the Buyer gives the Seller a binding proposal to conclude a Contract, the subject of which is the purchase of the Goods indicated in the Order and selected by the Buyer from the products (Goods) listed on the Web Portal. By sending the Order, the Goods ordering process is completed.
By sending the Order, the Buyer explicitly confirms that they are aware of the obligation to pay the Price for the Goods in accordance with the Order, the delivery of the Goods, and other pre-determined costs to the Seller. The notification sent by the Seller serves only to confirm receipt of the Order. It does not signify automatic acceptance of the Order and does not create a binding purchase contract between the Buyer and the Seller.
After the Order has been duly and completely sent, the Buyer will receive an automated e-mail to the e-mail address provided during the Order (or Registration) process, notifying them of the entry of the Order into the Seller's electronic system and confirmation of the Order.
The Order becomes binding and the Contract is concluded at the moment of receipt of the Order confirmation from the Seller to the Buyer. Any change to the Order after the conclusion of the Contract is a proposal for modification of the Contract and is possible exclusively upon mutual agreement between the Seller and the Buyer.
The Buyer acknowledges that the Seller is not liable to the Buyer or Third Parties for damage arising due to the provision of incorrect, incomplete, or misleading data and information by the Buyer when filling out data in the Order, including entering a faulty, incorrect, or outdated e-mail address and/or phone number of the Buyer.
The Contract is concluded for a definite period and expires upon the fulfillment of the obligations of the Seller and the Buyer.

IV. Delivery and Receipt of Goods

Based on the Contract, the Seller undertakes to deliver and hand over the purchased Goods to the Buyer and allow them to acquire ownership rights to the Goods, and the Buyer undertakes to receive the Goods and pay the agreed Price to the Seller. The Seller is required to deliver the Goods to the Buyer in the quantity, type, and quality in accordance with the Order and as determined by the Contract and these GTC.
The Seller fulfills their duty to deliver the Goods to the Buyer by enabling the Buyer to dispose of the Goods in accordance with the Order.
The method of delivery of the Goods is offered by the Seller and chosen by the Buyer before the conclusion of the Contract. The Buyer shall state the requested method of transport (delivery) of the Goods in the Order. The Buyer may choose the method of taking over the Goods, or the method of delivery of the Goods, as follows:

personal collection;
standard delivery of Goods via a transport company / courier.

Delivery of the Goods will take place in the manner the Buyer specified in the Order, generally at the delivery address provided by the Buyer in the Order. For these purposes, the Buyer is required to provide truthful contact (delivery) data in the Order, including an e-mail address and phone number.
The delivery period for Goods that are in the Seller's stock is generally 3 (three) Working Days from the conclusion of the Contract in the case of the Slovak Republic. For information on delivery within the EU, visit the website www.magentashop.sk in the Payment and Shipping section. In the case of personal collection, the Goods are generally ready for pickup on the day of the conclusion of the Contract. In exceptional cases, where certain types of Goods are not in stock, the delivery period may be longer. The Buyer will generally be informed of the exact delivery time of the Goods by the Seller in the Order confirmation. In the case of personal collection of Goods, the Seller undertakes to always inform the Buyer about the possibility of taking over the Goods; in this case, the Buyer is authorized to try on the Goods (clothing) at the collection point – if the Buyer is no longer interested in purchasing the Goods, they are entitled to withdraw from the Contract by following the procedure according to Article IX of these GTC. If circumstances so require, the Seller and the Buyer may agree on an extension of the delivery period or on substitute performance of the same quality and Price.
The Seller is not liable for delays in the delivery of Goods and for damage caused to the Buyer or a Third Party as a result of the fact that (i) the Buyer did not properly check their Order, (ii) did not enter all required data, and/or (iii) filled out the order form incorrectly, (iv) or due to the reasonable inability of the transport company / courier to deliver the Goods, especially in cases where the delivery address provided in the Order is located in areas with unpaved road surfaces, or in the case of repeated (at least 2 times) failure to take over the Goods by the Buyer, or repeated (at least 2 times) inability to reach the Buyer at the delivery address.
The risk of damage, accidental destruction, and accidental deterioration of the quality of the sold Goods passes to the Buyer upon receipt of the Goods, regardless of whether the Buyer takes over the Goods personally or through a person authorized/empowered by them. If the Buyer was to receive the Goods from a carrier, the risk of accidental destruction and accidental deterioration of the quality of the purchased Goods passes to the Buyer upon receipt of the Goods at the place of delivery determined by them.

V. Price

Current prices of the Goods are set by the Seller for each individual Good offered on the Web Portal. Individual prices for Goods listed on the Web Portal do not include costs of delivery, transport, postage, and other costs or fees, which vary depending on the conditions of the Goods transport provider as well as the method of payment for the Goods, and other costs. The Buyer pays additional fees to the price of the Goods depending on the type of chosen delivery method and payment method selected in connection with the Order of Goods from the Seller's current offer of payment methods and delivery forms.
The Buyer undertakes to pay the agreed Price to the Seller for the Goods and their delivery. The Price of the Goods, including any other costs (e.g., delivery, transport costs), will always be notified to the Buyer before sending the Order.
The Buyer may pay the Price for the Goods in one of the following ways (with the exception of Gift Vouchers, which are subject to Article VI, point 6.2 of these GTC):

cash on delivery;
payment via a payment gateway on the Web Portal.

The Buyer acknowledges that an invoice delivered to the Buyer together with the Goods, or an electronic invoice issued by the Seller and delivered to the Buyer's e-mail address provided in the Order or the Buyer's Registration, serves as proof of payment or as the basis for payment of the Goods. The invoice also serves as a warranty card and, in some cases, as a delivery note.

VI. Gift Voucher

A gift voucher is issued and offered for sale by the Seller in a specified value (amount) and serves for the purchase of Goods on the Web Portal.
Payment for the Goods – Gift Voucher can be made exclusively in the manner specified in Article V, point 5.3.2. of these GTC.
After the purchase of a Gift Voucher, it will be delivered to the Buyer exclusively electronically to the e-mail address provided during the Order (or Registration) process. The Gift Voucher is a so-called digital Gift Voucher, and each Gift Voucher contains a unique code assigned to the respective Gift Voucher.
The Gift Voucher can be used for the purchase of Goods up to the nominal value stated on the Gift Voucher and no later than the expiry date of the said Gift Voucher. The validity period of the Gift Voucher is 1 (one) calendar year; upon the expiration of the validity period, the Gift Voucher expires.
The Gift Voucher can be used for the purchase of multiple items of Goods, as well as across multiple purchases (as long as the balance of the Gift Voucher is positive). Multiple Gift Vouchers can be used for the payment of one item of Goods / one purchase. If the nominal value of the Gift Voucher is not exhausted, the resulting difference cannot be paid out in cash. After the nominal value of the Gift Voucher is exceeded, the Buyer is obliged to pay the difference. The Buyer also acknowledges that after the nominal value of the Gift Voucher is exhausted, it cannot be "recharged," but a new Gift Voucher must be purchased.
Under no circumstances can the Gift Voucher be exchanged for cash, nor is it possible to request a bank transfer of funds based on it.
A Gift Voucher can be exchanged for another voucher with an extended validity period only upon prior agreement with the Seller.
The Gift Voucher cannot be set off against outstanding receivables.
The Gift Voucher is transferable, i.e., it is not tied to the Buyer and can be used by any Third Party.
The Seller is not responsible for the loss, theft, misuse, or delay in the use of the Gift Voucher.

VII. Loyalty discount system, loyalty points

You will receive points for these activities

For sharing our website on Facebook or X	10% discount coupon
For following our profile on Instagram	10% discount coupon
For subscribing to the newsletter	5% discount coupon
For creating your own account	10% discount coupon
For entering your date of birth	100 points
For placing an order	4 points / for every €10

Loyalty points can be exchanged for these coupons / vouchers

10% coupon	50 points
5% coupon	25 points
€30 customer voucher	800 points
€50 customer voucher	1200 points
€100 customer voucher	1600 points

The Seller reserves the right, depending on their current business policy, to modify or cancel the amount and scope of loyalty points and discounts offered to the Buyer at any time.

The Seller reserves the right to credit loyalty points to the Buyer even in the event of certain occurrences or activities of the Buyer (e.g., activity on social networks, recommending the Seller, Registration, etc.). However, the Buyer has no legal claim to this.
The current balance of loyalty points is available to the Buyer on the Web Portal in the section "DISCOUNTS & REWARDS".
In the event of withdrawal from the Contract, the Seller is entitled to deduct any loyalty points already credited to the Buyer in connection with the Order or Goods to which the withdrawal from the Contract relates.
The Buyer is entitled to exchange earned loyalty points for various discounts and gifts currently available on the Web Portal or at the Seller's brick-and-mortar establishment.
The Seller reserves the right to terminate the Buyer's entitlement to the loyalty discount system if the Buyer commits any abusive or unfair conduct towards the Seller, or if the Buyer damages the good name of the Seller.

VIII. Discounts and discount coupons

For promotional purposes, the Seller is entitled to send the Buyer an electronic discount coupon via e-mail, SMS, or a "pop-up" message via the Web Portal. The amount of the discount, the product range to which the discount applies, and the validity period of the discount coupon will be determined by the Seller individually in each case.
A discount coupon can be used only once, for one purchase. In the event of multiple use, the Seller has the right not to honor the duplicate discount. Discounts provided by coupons cannot be combined with other coupons or other discounts.
The Buyer is entitled to enter the discount coupon code into the "Use gift voucher or discount" field within the Order. After clicking the "Continue to order" button, the relevant discount will be applied and the resulting Price recalculated.
The Buyer is entitled to use discount coupons also in the Seller's brick-and-mortar store using the code specified in the Seller's cash register system.

IX. Withdrawal from the contract

Withdrawal from the Contract – Consumer

The Buyer is entitled to withdraw from the Contract without giving any reason within 14 (fourteen) Days.
The period for withdrawal from the Contract begins to run from the Day the Goods are accepted by the Buyer. Goods are considered accepted by the Buyer at the moment when the Buyer or a Third Party designated by the Buyer, with the exception of the carrier, accepts all parts of the ordered Goods, or if

Goods ordered by the Buyer in one Order are delivered separately, at the moment of acceptance of the Goods that were delivered last,
Goods consisting of several parts or pieces are delivered, at the moment of acceptance of the last part or piece,
Goods are delivered repeatedly during a defined period, at the moment of acceptance of the first delivered Goods.

The Buyer is entitled to withdraw from a Contract for the supply of Goods even before the commencement of the withdrawal period according to point 9.2 of these GTC.
The Buyer acknowledges that they are not entitled to withdraw from a Contract the subject of which is

the provision of a service, if its provision began with the Buyer's express consent and the Buyer declared that they were properly informed that by expressing this consent, they lose the right to withdraw from the Contract after the full provision of the service, and if the service was fully provided,
the sale of Goods or the provision of a service the Price of which depends on movements on the financial market that the Seller cannot influence and which may occur during the withdrawal period,
the sale of Goods that are subject to rapid deterioration or spoilage,
the sale of Goods made according to the Buyer's special requirements, custom-made Goods, or Goods intended specifically for one Buyer,
the sale of Goods enclosed in protective packaging that is not suitable for return for health protection or hygienic reasons and whose protective packaging was broken after delivery,
the sale of Goods that, given their nature, may be inseparably mixed with other goods after delivery,
for other reasons exhaustively determined in the provisions of § 7 para. 6 of the Consumer Protection Act on distance selling.

In the event of withdrawal from the Contract, the Buyer is obliged to send the Goods back by post to the address of the Seller's registered office, or to another address of the Seller from which the Goods were sent, or to hand them over in person to a person authorized by the Seller to accept the Goods, no later than 14 (fourteen) Days from the day of withdrawal from the Contract. The deadline is considered met if the Goods were handed over for transport no later than the last day of this period.
The Buyer is obliged to deliver the Goods to the Seller clean, unused, undamaged, unwashed, in their original packaging, including original tags and all accessories.
In the event of withdrawal from the Contract, the Buyer is liable to the Seller for any reduction in the value of the Goods resulting from handling the Goods in a manner beyond what is necessary to determine the properties and functionality of the Goods.
The Buyer acknowledges that in the event of withdrawal from the Contract, they are obliged to bear the costs of returning the Goods to the Seller or to a person authorized by the Seller to accept the Goods, and if they withdraw from a distance contract, also the costs of returning Goods that, due to their nature, cannot be returned by postal service.
In connection with the return of Goods to the Seller, the Buyer is entitled to use the "Goods Return Service" via the "Goods Return Form" intended for this purpose, which is available on the Web Portal. As part of the "Goods Return Service," the Seller undertakes to provide the Buyer with the services of a transport company/courier, who will collect the Goods intended for return from the Buyer at the requested pick-up address. The "Goods Return Service" is currently available only for registered delivery addresses within the territory of the Slovak Republic. The "Goods Return Service" is charged a flat fee of EUR 4 (in words: four euros), and the Buyer can pay for this service using one of the payment methods currently provided by the Seller (usually by set-off against the total Price paid for the Goods, which the Seller undertakes to return to the Buyer according to point 9.10 of this article of the GTC – i.e., the Buyer will be refunded the Price for the Goods reduced by the amount of EUR 4 (in words: four euros), of which the Buyer will be informed before ordering the service).
In the event of withdrawal from the Contract, the Seller shall return to the Buyer without undue delay, no later than 14 (fourteen) Days from the day of delivery of the notice of withdrawal from the Contract, the total Price paid for the Goods in full, including all payments received from them, without applying any additional fees associated with returning the Price to the Buyer. The Seller shall return the Price for the Goods using the same method as the Buyer used for their payment of the Price, unless the Contracting Parties agree otherwise.
The Seller is not obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a different delivery method than the cheapest common delivery method offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the Buyer and the costs of the cheapest common delivery method offered by the Seller.
If, based on a Contract concluded outside the Seller's premises, the Goods were delivered to the Buyer's home at the time of the conclusion of the Contract and, due to their nature, the Goods cannot be sent back to the Seller by post, the Seller is obliged to ensure the collection of the Goods at their own expense within a period of no later than 14 (fourteen) Days from the date of delivery of the notice of withdrawal from the Contract.
Upon withdrawal from a Contract for the sale of Goods, the Seller is not obliged to return the Price for the Goods to the Buyer before the Goods are delivered to them, or until the Buyer provides proof of having sent the Goods back to the Seller.

Withdrawal from the Contract – Entrepreneur

The Buyer – Entrepreneur acknowledges that in the event of withdrawal from the Contract, they have no right to withdraw from the Contract according to the provisions of these GTC that apply to the withdrawal of a Buyer – Consumer. Withdrawal from the Contract by the Buyer – Entrepreneur is governed by the relevant provisions of the Commercial Code, unless these GTC provide otherwise.

Withdrawal from the Contract – general provisions

The Buyer may deliver the withdrawal from the Contract in writing to the address of the Seller's registered office: MAGENTA SHOP, s.r.o., with registered office at: Hlavná 11/23, 917 01 Trnava, Slovak Republic, or electronically (via e-mail) to the e-mail address: info@magentashop.sk. The Buyer has the option to use the model withdrawal form available on the Web Portal in the section "Withdrawal Form".
In the event of withdrawal from the Contract by the Seller, the Seller is obliged to act in a legal manner and deliver the withdrawal from the Contract to the Buyer without delay to the Buyer's e-mail address provided in the Order or the Buyer's Registration. Before withdrawing from the Contract, the Seller is entitled to offer the Buyer alternative performance. The Buyer has the right to refuse the alternative performance and withdraw from the Contract.
In the event that the Seller has withdrawn from the Contract, and the Buyer has paid the Price, the Seller undertakes to return the Price, or the Price for the value of the undelivered Goods, to the Buyer.

X. Personal data protection

The Controller of the personal data of Buyers, Web Portal Users, and persons interested in the Goods as data subjects is the Seller, and they process them in accordance with the GDPR Regulation and the Personal Data Protection Act.
The Controller undertakes to comply with the provisions of the Personal Data Protection Act. Further information on the processing of personal data by the Controller can be found on the Web Portal in the section "Personal Data Protection".

XI. Severability clause

In the event that some provisions of these GTC and/or the Contract are or for any reason become invalid, ineffective, or unenforceable (obsolete), this does not and will not result in the invalidity, ineffectiveness, or unenforceability of the other provisions of these GTC and/or the Contract. The Contracting Parties are obliged to negotiate in good faith to replace the invalid, ineffective, or unenforceable provision in writing with another provision whose factual content will be identical or as similar as possible to the provision being replaced, while the purpose and meaning of these GTC and/or the Contract must be preserved. Until such an agreement is concluded, and also in the event that it does not occur at all, other provisions of these GTC and/or the Contract shall be used to replace the invalid, ineffective, or unenforceable provision, and if there are none, then the provisions of the Commercial Code and other legal regulations valid and effective in the territory of the Slovak Republic, which meet the criteria according to the previous sentence. The Contracting Parties have agreed that this article of the GTC shall apply exclusively to the contractual relationship between the Seller and the Buyer – Entrepreneur.

XII. Delivery

In matters of communication with Buyers and issues concerning these GTC or the Contract, the Seller uses primarily electronic communication (e-mail) as well as the Web Portal. In cases where these GTC assume notification of facts to the Buyer by announcement via the Web Portal, such notifications are considered notified to the Buyer upon their publication on the Web Portal under the conditions of these GTC.
For the purpose of contacting the Seller in accordance with these GTC and the Contract, the Buyer is entitled to contact the Seller in the following manner:

Delivery address

MAGENTA SHOP, s.r.o., with registered office at: Hlavná 11/23, 917 01 Trnava, Slovak Republic

Address for return of Goods, personal collection of Goods

MAGENTA SHOP, s.r.o., with registered office at: Hlavná 11/23, 917 01 Trnava, Slovak Republic

Phone number: +421 911 367 656
E-mail: info@magentashop.sk

Documents are delivered by post, courier service, or electronic means (e-mail) to the agreed address, the address of the registered office, place of business, or residence of the other Contracting Party, or to an address that the Contracting Parties designate for this purpose. The day of delivery in the case of delivery by courier service is the Day the addressee received the document or refused to receive it. For the exclusion of any doubts, any written shipment sent by post by the Seller to the Buyer or by the Buyer to the Seller is considered delivered to the addressee on the Day of its receipt or upon the return of the undelivered document. Documents delivered via e-mail are considered delivered on the Day of their dispatch unless another date of delivery is proven.

XIII. Governing law

These GTC and legal relations arising on their basis and/or on the basis of the Contract, or related to these GTC and/or the Contract, are governed by the legal order of the Slovak Republic. However, if the Buyer – Consumer is from a country other than the Slovak Republic, and that country grants them a more advantageous position than the Slovak legal order, i.e., if the legal order of the Buyer – Consumer's state offers the Consumer more effective protection, or if conflict-of-law rules and legal provisions on the protection of the Buyer – Consumer in that country apply, which cannot be excluded, the legal order of the Buyer – Consumer's country shall apply to these GTC and the given relationship. In any case, the Seller respects the rights of Buyers – Consumers that are guaranteed in the country of their residence.
All disputes arising from the legal relationship established on the basis of the Contract and/or these GTC or related to the Contract and/or GTC, including disputes over the validity, interpretation, and termination of the Contract and/or GTC, shall be resolved by the Buyer and the Seller primarily through agreement. If an agreement is not reached, the dispute shall be finally decided by a Slovak court based on the rules of local, subject-matter, and functional jurisdiction according to the Civil Procedure Code, unless otherwise determined in the Contract or by valid legal regulations (including international legal regulations).

XIV. Final provisions

These GTC in their valid version are in effect throughout the duration and effectiveness of the legal relationship between the Seller and the Buyer established by the Contract, and even after its termination, until the full settlement of all claims arising therefrom. The GTC may be modified in such a case only with the express consent of both Contracting Parties, unless otherwise determined by valid legal regulations. A validly concluded Contract is governed by the GTC valid at the time of its conclusion.
The Seller is entitled to unilaterally amend these GTC, provided that point 14.1 of these GTC is not affected thereby. The Seller shall announce changes to the GTC by publishing them on the Web Portal at least 15 (fifteen) days in advance, and/or by sending the GTC amendments to the Buyer's email address within the same period. The reasons for amending the GTC are primarily (i) a change in relevant legal regulations or requirements of competent authorities, or (ii) a change in external factors affecting the delivery of the Goods.
The Complaints Procedure constitutes an integral part of these GTC.
According to Act No. 128/2002 Coll. on State Control of the Internal Market in Matters of Consumer Protection and on Amendments to Certain Acts, the general market surveillance authority for consumer protection in the internal market is:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Trnava Region
with its registered office at Pekárska 23, 917 01 Trnava 1
Slovak Republic
Supervision Execution Department, tel. no. 033/321 25 27, 033/321 25 21, fax no. 033/321 25 23, tt@soi.sk
Consumer Protection Department, tel. no. 02/58 27 21 86
www.soi.sk
Submit a complaint